DeckPad Download

Support

We're here to help

Most questions are answered in the guides below. If yours isn't, email us and we'll get back to you.

Getting started

Install, connect by USB or Bluetooth, pair, and make your first buttons.

FAQ and troubleshooting

Connection problems, drivers, Bluetooth, shortcuts and OBS.

Download and install

The Windows app, the SmartScreen warning, and how to uninstall.

Contact us

Email support@deckpad.app. It helps if you include:

  • your phone's make and model, and its Android version;
  • your Windows version (Windows 10 or 11), and whether you connect by USB or Bluetooth;
  • what you expected to happen and what happened instead;
  • what the DeckPad icon next to the PC's clock says when you hover over it.
Sending logs

If we ask for logs: right-click the DeckPad icon → Open logs folder, and attach the newest agent-*.log file. Logs stay on your PC unless you choose to send them. They include your phone's name and model, so have a look first if that matters to you.

A reply can take a few days. We'll never ask for your pairing code.

Ideas and feedback

Missing an action, or found a bug? Email us at the same address. Feature requests help decide what comes next.